1. How will I know when my order is shipped?
As soon as you place an order, you will receive an order confirmation email from us with all the details of your purchase along with the shipping details and a tracking number.
2. How much do you charge for shipping?
We levy a nominal shipping charge based on the weight of the product. On an average, the shipping of a single product costs about Rs.100.
3.Do you offer international shipping?
Don’t worry about your location as you purchase your favourite salwar kameez sets and other ethnic wear with us. We offer international shipping as well and will ensure that your product reaches you safely.
4. When should I expect my shipment to be delivered?
Your order will be processed within 48 hours after which most courier companies usually take 2-5 business days within India and 3 to 7 days outside of India for delivery. In case you’ve requested for customized stitching, it will take seven extra days.
5. Can I change the address to which I want products to be delivered?
You can change your delivery address by contacting our customer service team at firstname.lastname@example.org, before the order gets verified. The delivery address cannot be changed after you receive a confirmation email.
6. Can I cancel my order?
You may submit a cancellation request for your order by sending an email to email@example.com within 24 hours of placing your order.
7. Can I return an order?
We currently do not accept returns or offer cash refunds for a purchase. However, you may exchange a product within 14 business days of receiving it.
8. Under what circumstances can I exchange an item?
You may exchange an item if you are not satisfied with your purchase, have received a wrong product or in case of any manufacturing defects. All you need to do is complete and submit the Product Exchange Form within 24 hours of receiving your order.
9. What can I exchange an item for?
After you submit the Product Exchange Form, we will assess your exchange request. Once it is approved, we will credit Tacfab Cash Points to your account. These points can be redeemed against any Tacfab product purchase.
10. Within how many days can I make an exchange?
You may exchange your purchase within 14 business days of receiving your order.
11. How do I make an exchange?
To exchange an item, kindly complete and submit the Product Exchange Form within 14 days of receiving your order. Once your exchange request is approved, you will need to send the item back to us. All items must be returned through registered airmail/courier and must be unused, unworn, unwashed, unaltered and undamaged by you. Items returned must be in their original packaging with their original tags and barcodes intact. You are also required to retain a copy of the purchase invoice to make an exchange.
12. How many days does it take to process an exchange?
Once we receive the items returned by you, we will process the exchange within 14 business days.
13. In case of a return, who will pay the return shipping charges?
The cost of shipping any item back to Tacfab will be borne by the customer. Tacfab does not take responsibility of any damage that may happen to the goods during transit.
14. Can I exchange an item purchased online in a Tacfab retail store?
Sorry, our retail stores cannot exchange or accept returns for products purchased online on www.tacfab.com.
15. Can I exchange a product that is on sale?
No, this is not possible. You cannot exchange a product that has been bought on sale or using a coupon code.