FAQs

REGISTRATION
Q. How do I register on www.tacfab.com?

A. By clicking on Register on the top of the homepage, a new window will open where you will be asked for some details to set up your account.

Q. Is registration mandatory to make a purchase?

A. We recommend you to register in order to track your order and get all the necessary details related to your account. You also have the option of adding products to your cart and opting for Guest Checkout by entering your email address.

Q. Forgot your password?

A. Resetting a forgotten password is easy. Click on Login at the top of the page. A new page will open where a Forgot Password link will appear. Click on it to generate a new password that will be sent to your registered email address.

MY ACCOUNT
Q. How do I login to www.tacfab.com?

A. Click on Login at the top of the page. A new page will open and you will be asked to enter your email address and password.

Q. What is My Account?

A. My Account is where you can edit your account information, find details of your order history, learn about your Tacfab Cash Points balance and other information related to your account.

Q. How can I get an invoice for my purchase?

A. After your order has been confirmed, an invoice will be sent to the email address that you provided when making a purchase.

Q. What does Add to WishList mean?

A. This feature allows you to save products that you like. Whenever you login to your account, these products will appear for you to easily browse and buy.

ORDER RELATED QUERIES
Q. How will I know if my order has been successfully placed?

A. Within 24 hours of your purchase, you will receive an order confirmation email from www.tacfab.com. You can also login to My Account to check the status of your order.

Q. How do I check the current status of my orders?

A. Login to My Account and click on the Order History link to see the status of your purchases.

COUPON CODE DETAILS
Q. How do I use a Coupon Code?

A. When checking out and proceeding to pay, you will be prompted to enter a Coupon Code to avail a discount on your purchase. Only one Coupon Code can be used per order.

Q. Does a Coupon Code expire?

A. Yes, every Coupon Code issued has a validity period beyond which it cannot be redeemed.

Q. What are the Terms & Conditions that apply to a Coupon Code?

A. A Coupon Code cannot be combined with any other promotional or discount offer. We do not process refunds for a Coupon Code. The validity of a Coupon Code cannot be extended under any circumstances. You may need to Login to your account to use some coupon codes.

PAYMENT & SECURITY
Q. Is my payment information secure?

A. We do not save any of your payment information. All transactions are done via a Reserve Bank of India (RBI) recognized payment gateway called Pay U, which is SSL-secured so as to provide the utmost security to customers. For more details on Pay U, click here.

Q. What are the different modes of payment that I can use?

A. We accept payment through Credit/Debit Cards, Net banking and Cash on Delivery (COD).

Q. My payment details were rejected/not authorized. What does that mean?

A. Your payment details can be rejected due to incorrect information being entered, mismatching of the shipping and billing address or non-availability of funds in your account. In such cases, please contact your bank or credit card company directly.

SHIPPING, EXCHANGES AND RETURNS
Q. How will I know when my order is shipped?

A. You will receive an order confirmation email from us with details of your purchase along with shipping details and a tracking number.

Q. How much do you charge for shipping?

A. We levy a nominal shipping charge based on the weight of the product. On an average, a single product can incur a charge of Rs.100.

Q. Do you offer international shipping?

A. Yes, we offer international shipping Globally.

Q. When should I expect my shipment to be delivered?

A. Your order will be processed within 48 hours after which most courier companies usually take 3-5 business days to make a delivery.

Q. Can I change the address to which I want products to be delivered?

A. You can change the delivery address by contacting our Customer Service at info@tacfab.com, before the order gets verified. The delivery address cannot be changed after you receive a confirmation email.

Q. Can I cancel my order?

A. You may submit a cancellation request for your order by sending an email to info@tacfab.com within 24 hours of placing your order.

Q. Can I return an order?

A. We currently do not accept returns or offer cash refunds for a purchase. However, you may exchange a product within 7 business days of receiving your order.

Q. Under what circumstances can I exchange an item?

A. You may exchange an item if you are not satisfied with your purchase or in cases of manufacturing defects or if you have received a wrong product. Kindly complete and submit the Product Exchange Form within 24 hours of receiving your order.

Q. What can I exchange an item for?

A. After you submit the Product Exchange Form, we will assess your exchange request. Once it is approved, we will credit Tacfab Cash Points into your account, which you can redeem against any product purchase. There will be a convenience fee of Rs.100 levied on all product exchange requests.

Q. Within how many days can I make an exchange?

A. You may exchange your purchase within 7 business days of receiving your order.

Q. How do I make an exchange?

A. To exchange an item, kindly complete and submit the Product Exchange Form within 7 days of receiving your order. Once your exchange request is approved, you will need to send the item back to us. All items must be returned through registered airmail/courier and must be unused, unworn, unwashed, unaltered and undamaged by you. Items returned must be in their original packaging with their original tags and barcodes intact. You are also required to retain a copy of the purchase invoice.

Q. How many days does it take to process an exchange?

A. Once we receive the items returned by you, we will process the exchange within 14 business days.

Q. Who will pay for return shipping?

A. The cost of shipping the item back to Tacfab will be borne by the customer except in cases where the item has a manufacturing defect or a wrong product is received. Tacfab does not take responsibility of goods damaged during transit.

Q. Can I exchange an item purchased online in a Tacfab retail store?

A. Sorry, our retail stores cannot exchange or accept returns for products purchased online on www.tacfab.com.

Q. Can I exchange a product that is on sale?

A. Sorry, but you cannot exchange a product that is on sale or when a coupon code has been used to avail discount.

PRODUCT RELATED INFORMATION
Q. How do I wash and care for my products?

A. Most of the fabrics used for our products are delicate and need special care. This includes printed, embroidered and embellished fabrics. As a result, there may be slight variations in color, texture and finish. We recommend Dry Clean only to retain the overall quality of the fabric and avoid any damage.

Q. Will the fabric shrink?

A. Some cotton fabrics are delicate and may be prone to shrinkage. We recommend Dry Clean only to retain the overall quality of the fabric and avoid any damage.

Q. Can the color of the fabric bleed?

A. As we use industrial dyes for some of our products, there may be a possibility that the color of some fabrics may bleed. However, if you DryClean the product, there will be no bleeding of the fabric.

Q. Do you stitch customized outfits?

A. We do not offer customized tailoring but plan to introduce this service shortly.

BUSINESS QUERIES
Q. How can I own a Tacfab franchise?

A. We always welcome franchise queries. You can email us at info@tacfab.com expressing your interest.

Q. Do you offer discounts on a Bulk Order?

A. Whether you’re a small boutique owner, a large retailer or even if you just need to buy stock for an exhibition, Tacfab offers attractive discounts on bulk orders. For more information on bulk orders, click here.

size guide